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Terms of Service

Effective October 2, 2026. These terms apply when you use nilosi.com or place an order with Nilosi Pets. Please read them before you buy. By placing an order, you accept them.

Who we are

Nilosi is operated by iGlomart LLC, a Delaware limited liability company. Our registered address is 251 Little Falls Drive, Wilmington, Delaware 19808, United States. This is a registered-agent address and cannot receive parcels or returns. You can reach us by email at info@iglomart.com, by phone at (607) 389-7819, or through our contact page.

Using the site and placing an order

You must be 18 or older to place an order. When you order, you agree to give us accurate and complete information, including a valid street address, email address and phone number.

Your order is an offer to buy. We accept it when we dispatch the items and email you a tracking number. If your order ships in more than one parcel, we accept each item when it is dispatched. Until an item is dispatched, we may cancel it and refund it in full if there is a pricing error, a stock problem, or we suspect fraud. If we do, we will email you.

Prices, currency and taxes

All prices are in U.S. dollars. Delaware has no sales tax, and we do not currently collect sales tax. If tax is ever required on an order, it will be shown at checkout before you pay.

Payment

We accept major credit and debit cards. Payments are processed by Stripe. Your card details go directly to Stripe and never touch our site. We do not see or store your card number.

Shipping and delivery

Standard shipping is free on every order to the 48 contiguous states and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or outside the United States. Please use a street address, as some carriers cannot deliver to PO boxes.

Items ship directly from the brand’s or supplier’s warehouse in the United States through our fulfillment partner TopDawg. The warehouse chooses the carrier: USPS, UPS or FedEx.

  • Orders are prepared and dispatched within 1–2 business days (Monday–Friday, excluding U.S. federal holidays).
  • You can cancel for a full refund at any time before dispatch.
  • Delivery is typically 2–5 business days after dispatch.
  • We email you a tracking number when the parcel ships. You can also check progress on our order tracking page.
  • An order with several items may arrive in separate parcels on different days.

Cancellations and returns

You can cancel an order for a full refund only before it is dispatched. Email us immediately at info@iglomart.com with your order number. After dispatch, our Return & Refund Policy applies. In summary:

  • You have 30 days from the delivery date to request a return. Items must be unused, in original packaging with all tags and parts.
  • Email us first with your order number and reason. We reply within 2 business days with instructions and the correct return address. Returns sent without authorization, or to our registered address, cannot be processed.
  • For change-of-mind returns, you pay return postage and we refund the item price minus a 15% restocking fee. The fee covers the outbound shipping and handling we already paid. Exchanges are handled as a return plus a new order, so the same return terms apply.
  • Damaged, defective or wrong items: email us within 7 days of delivery with photos. We replace the item or refund in full, at your choice. We pay any return shipping, and there is no restocking fee.
  • For hygiene reasons, opened pet wipes and used feeding items, bedding or grooming tools cannot be returned unless faulty.
  • We issue refunds within 5 business days after the return arrives and is inspected, to your original payment method. Your card issuer may take a further 5–10 business days to show it.

Full details are in our Return & Refund Policy.

Product information

Colors and packaging may vary slightly from the photos.

Warranties

Where a brand offers a manufacturer’s warranty, we will help you use it. Email info@iglomart.com with your order number.

Privacy

We collect and use your personal information to process, ship and support your order. We share order details with Stripe, TopDawg, the warehouse that packs your order, and the carrier. If you join our newsletter, we send it only with your consent, and every email has an unsubscribe link. Our site is not directed at children under 13. Our Privacy Policy explains what we collect, how we use it, how long we keep it, and your rights, including rights for California residents.

Governing law and disputes

These terms are governed by the laws of the State of Delaware. If you have a problem, please talk to us first. Email info@iglomart.com and we will try to resolve it. If we cannot, any dispute will be decided by the state or federal courts located in Delaware.

Changes to these terms

We may update these terms from time to time. The date at the top shows when the current version took effect. The version in force when you place an order applies to that order.

Contact

Questions about these terms or an order? Get in touch.