How It Works
Nilosi Pets is an online store for everyday cat and dog supplies: carriers, harnesses, collars, beds, bowls and slow feeders, toys, grooming tools, clean-up items, and a dog coat. We choose each product from U.S. brands we have vetted, such as Lupine Pet, SodaPup, K9 Sport Sack, Armarkat, GOOPAWS, and GF Pet.
How we choose
Vetted U.S. suppliers
Every brand we carry is a U.S. supplier we have vetted. Your order ships directly from the brand’s or supplier’s warehouse in the United States through our fulfillment partner, TopDawg. Lupine Pet and SodaPup make their products in the USA.
Warranty and product details
Where a brand offers a manufacturer’s warranty, we will help you use it. Product colors and packaging may vary slightly from photos.
Pricing
Each product has one price, in U.S. dollars. Standard shipping is free on every order to the 48 contiguous states and Washington, DC, so no shipping charge is added at checkout. We do not currently collect sales tax. If tax is ever required, it will be shown at checkout before you pay. Return postage and a 15% restocking fee apply only if you change your mind after delivery and return an item. See the returns section below.
How an order works
You place the order
Choose what you need and pay with a major credit or debit card. Stripe processes the payment. Use a street address, because some carriers cannot deliver to PO boxes. We ship to the 48 contiguous states and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories such as Puerto Rico, APO/FPO/DPO military addresses, or outside the United States. You must be 18 or older to buy.
A U.S. warehouse packs it
The brand’s or supplier’s warehouse prepares and dispatches your order within 1–2 business days, Monday to Friday, excluding U.S. federal holidays. If you need to cancel, email info@iglomart.com right away with your order number. We can cancel for a full refund only before the order is dispatched. After dispatch, our Return & Refund Policy applies. If there is a pricing error, a stock problem, or suspected fraud, we may cancel the order and refund it in full.
It travels to you
Delivery usually takes 2–5 business days after dispatch, by USPS, UPS, or FedEx, chosen by the warehouse. We email you a tracking number when the parcel ships, and you can follow it on our order tracking page. An order with several items may arrive in separate parcels on different days.
Return it if it is not right
You have 30 days from the delivery date to request a return. Items must be unused and in their original packaging with all tags and parts. For hygiene reasons, we cannot accept returns of opened pet wipes, used feeding items such as bowls, lick mats, and feeders, used bedding, or used grooming tools, unless the item is faulty.
Email info@iglomart.com with your order number and the reason for the return first. We reply within 2 business days with return instructions and the correct return address, which is the supplier’s warehouse. Returns sent without authorization, or to our registered address, cannot be processed.
If you change your mind, you pay the return postage, and we refund the item price minus a 15% restocking fee. The fee covers the outbound shipping and handling we already paid. Exchanges are handled as a return plus a new order.
If something arrives damaged, defective, or wrong, tell us within 7 days of delivery with photos. We will replace the item or refund you in full, at your choice. We pay any return shipping, and there is no restocking fee.
We issue the refund within 5 business days after the return arrives and is inspected, to your original payment method. Card issuers may take a further 5–10 business days to show it. If you have any question about a return, email info@iglomart.com or use our contact page.
Who we are
Nilosi is operated by iGlomart LLC, a Delaware limited liability company. Registered address: 251 Little Falls Drive, Wilmington, Delaware 19808, United States. This is a registered-agent address. It cannot receive parcels or returns. For any question, email info@iglomart.com, call (607) 389-7819, or use our contact page.