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Privacy Policy

Last updated: October 2, 2026

1. Introduction

Nilosi Pets (“we,” “our,” or “us”) is an online store selling everyday pet supplies for cats and dogs. The store at https://nilosi.com is operated by iGlomart LLC, a Delaware limited liability company. Our registered address is 251 Little Falls Drive, Wilmington, Delaware 19808, United States. It is a registered-agent address and cannot receive parcels or returns.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have when you visit nilosi.com or make a purchase from us.

2. Information We Collect

Information you provide to us:

  • Full name, email address, shipping address, and phone number when you place an order.
  • Payment information. You enter your card details on Stripe’s secure form. They never touch our site, and we do not store your card number.
  • Account credentials if you create an account.
  • Messages or questions you send through our contact page or by email.
  • Your email address if you sign up for our newsletter.

Information collected automatically:

  • IP address, browser type, and device information.
  • Pages visited, time spent on the site, and referring URLs.
  • Cookie data and similar tracking technologies, described in Section 6.

3. Your Account and Order Records

When you place an order, we create an order record on our site. It holds your name, shipping address, email address, phone number, the items you bought, the order total, and the order status. We use this record to fulfill your order, answer your questions, handle returns and refunds, and keep the records we need for tax and accounting. You can follow your parcel on our order tracking page.

You can create an account if you wish. An account stores your contact details and shipping address so you do not have to enter them again, and lets you see your past orders. You can update your details or ask us to delete your account at any time by emailing info@iglomart.com. Deleting an account does not delete the order records we are required to keep.

4. How We Use Your Information

We use your information to:

  • Process, fulfill, and ship your orders.
  • Send order confirmations, shipping updates, tracking numbers, and delivery notifications.
  • Respond to your customer service questions, including returns and refunds.
  • Improve our website and the shopping experience.
  • Send promotional emails and newsletters, only with your consent.
  • Detect and prevent fraudulent transactions or unauthorized access.
  • Comply with applicable legal obligations.

Newsletter. If you sign up, we send our newsletter through Mailchimp. We add you only with your consent. Every email has an unsubscribe link, and you can opt out at any time.

We do not sell personal information. We do use analytics and advertising tools. Section 6 explains what they do and how you can control them.

5. Sharing Your Information

We share your information only with the companies and authorities listed here:

  • Stripe, our payment processor. It receives your order details (name, shipping address, phone number, email address, and the items you ordered) to process your card payment.
  • TopDawg, our fulfillment partner, and the brand or supplier warehouse in the United States that packs and ships your order. They receive your name, shipping address, phone number, email address, and the items you ordered.
  • Shipping carriers (USPS, UPS, or FedEx), which receive your name, shipping address, phone number, and email address to deliver your parcel.
  • Mailchimp, which sends our newsletter if you have subscribed.
  • Analytics and advertising providers, which may include Google Analytics, Meta Pixel, and Google Ads.
  • Legal authorities, if required by law or to protect our rights, our customers, or others.

Each of these companies has its own privacy policy that governs how it handles your information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on nilosi.com. Essential cookies keep your cart and checkout working. Analytics cookies, such as Google Analytics, help us understand how visitors use the site. Advertising cookies from Meta Pixel and Google Ads may be used to measure our advertising and show you relevant ads on other sites.

We also run our own first-party analytics on nilosi.com. It sets three small cookies: nlsa_v, a random visitor ID kept for up to 400 days (only for the browser session if your browser sends a Global Privacy Control signal), and nlsa_s and nlsa_c, which mark a single visit and expire after 30 minutes. It records the pages you view, the website or campaign that brought you here, your device type, browser, time zone, language and screen width, and whether a visit led to an order. It does not store your IP address, the data stays on our own server and is never shared with third parties, and it is deleted after about 25 months.

You can control or disable cookies through your browser settings. If you block essential cookies, some parts of the site, such as checkout, may not work.

7. Data Retention

We keep your information only as long as we need it:

  • Order and transaction records: 7 years.
  • Customer accounts: until you ask us to delete them.
  • Newsletter subscription: until you unsubscribe. We keep a record of your opt-out so we do not email you again.
  • Messages you send us: as long as we need them to answer you.

8. Your Rights

You can ask us to:

  • Give you a copy of the personal information we hold about you.
  • Correct information that is wrong or out of date.
  • Delete your personal information, except for records we must keep by law.
  • Withdraw your consent to marketing at any time.

To make a request, email info@iglomart.com. We may ask you to confirm your identity before we act on it.

California residents. If you live in California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the right to know what personal information we collect and how we use it, the right to delete it, the right to correct it, and the right to opt out of the sale or sharing of your personal information. We do not sell personal information. The advertising cookies described in Section 6 may count as “sharing” under California law. To opt out of sharing, block advertising cookies in your browser settings or email info@iglomart.com and ask us to opt you out. We will not treat you differently for exercising these rights. To make a request, email info@iglomart.com.

9. Children’s Privacy

Our site is not directed at children under 13, and we do not knowingly collect personal information from them. You must be 18 or older to place an order. If you believe a child has given us personal information, email us and we will delete it.

10. Security

Our site uses HTTPS. Card payments are processed by Stripe and never touch our site. Access to order data is restricted to the people who need it. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Contact Us

If you have questions about this policy or about your information, contact us:

  • iGlomart LLC, 251 Little Falls Drive, Wilmington, Delaware 19808, United States. This is our registered address. It cannot receive parcels or returns.
  • Email: info@iglomart.com
  • Phone: (607) 389-7819
  • Contact page: https://nilosi.com/contact/

12. Changes to This Policy

We may update this policy from time to time. When we do, we change the “Last updated” date at the top of this page. Please check back now and then. If you keep using the site after a change, the updated policy applies.