Shipping & Delivery
This page explains how Nilosi Pets ships orders, where we deliver, how long delivery takes, and what to do if something goes wrong. If your question is not answered here, contact us.
Shipping cost
Standard shipping is free on every order to the 48 contiguous states and Washington, DC. There is no minimum order value. Prices are in U.S. dollars.
Where we ship
We deliver to street addresses in the 48 contiguous states and Washington, DC.
We do not currently ship to:
- Alaska or Hawaii
- U.S. territories, including Puerto Rico
- APO, FPO or DPO military addresses
- Addresses outside the United States
Please use a street address at checkout. The warehouse that ships your order chooses the carrier, and some carriers cannot deliver to PO boxes, so we cannot guarantee delivery to a PO box.
Where your order ships from
Every brand we carry is a U.S. supplier we have vetted. Items ship directly from the brand’s or supplier’s warehouse in the United States through our fulfillment partner, TopDawg.
If your order contains several items, they may come from different warehouses. In that case your order may arrive in separate parcels on different days. We email you a tracking number when a parcel ships.
Delivery times
Orders are prepared and dispatched within 1–2 business days after you place your order. Delivery typically takes 2–5 business days after dispatch. Business days are Monday through Friday, excluding U.S. federal holidays.
If an item is out of stock, we may cancel that part of your order and refund it in full. You can also cancel any order for a full refund before it is dispatched.
Parcels are carried by USPS, UPS or FedEx. The warehouse chooses the carrier.
Tracking your order
When your parcel ships, we email you a tracking number. You can also check the status of your order on our Track Order page.
If your parcel has not arrived within 5 business days after dispatch, if the tracking has stopped updating, or if it shows delivered but you have not received the parcel, email us at info@iglomart.com with your order number. We will check with the warehouse and the carrier and let you know what we find.
Changing or canceling an order
You can cancel an order for a full refund only before it is dispatched. Email info@iglomart.com as soon as possible with your order number. Orders are dispatched within 1–2 business days. If your order has already been dispatched when we read your request, we cannot cancel it, and our Return & Refund Policy applies. Refunds go to your original payment method.
If you need a different item or a different address, email us before dispatch. The simplest route is to cancel the order for a full refund and place a new one. We cannot change an order once it has been dispatched.
Wrong or incomplete address
Please check your shipping address carefully before you place your order. If you notice a mistake, email us right away with your order number. Before dispatch we can cancel the order for a full refund so you can reorder with the correct address. After dispatch we cannot change the address.
If a parcel cannot be delivered because the address was wrong or incomplete, the carrier may return it to the warehouse. If that happens, email us at info@iglomart.com with your order number. We will confirm what has happened with the warehouse and let you know the next step.
Damaged, defective or wrong items
If your parcel arrives damaged, or an item is defective or not what you ordered, tell us within 7 days of delivery. Email info@iglomart.com with your order number and photos. We will replace the item or refund it in full, whichever you prefer. We pay any return shipping, and there is no restocking fee. Full details are in our Return & Refund Policy.