Shopping Information
Delivery charges for orders from the Online Shop?
We offer two shipping options for all orders placed on nilosi.com. Standard Free Shipping is available worldwide and typically takes 12–24 business days. For faster delivery, our Express Shipping option arrives in 3–9 business days and is available at an additional charge at checkout.
Shipping costs, if applicable, are calculated automatically at checkout based on your selected shipping method and delivery address.
How long will delivery take?
Delivery times depend on the shipping method selected at checkout. Standard Free Shipping typically takes 12–24 business days. Express Shipping delivers in 3–9 business days.
Please note that processing time of 1–3 business days applies before your order ships. Once dispatched, you will receive a confirmation email with tracking information.
What exactly happens after ordering?
Once your order is placed, you will receive an order confirmation email. Our team processes orders within 1–3 business days. After your order ships, you will receive a second email with your tracking number so you can follow your package every step of the way.
If you have any questions about your order status, feel free to contact us through our Contact page.
Where can I view my sales receipt?
Your order receipt is sent automatically to the email address provided at checkout. You can also view your order history and receipts by logging into your account on nilosi.com and navigating to "My Orders."
If you did not receive your receipt email, please check your spam folder or contact our support team for assistance.
How do I add a gift receipt to an order?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may initiate a return within 30 days of delivery. Items must be unused and in their original packaging.
To start a return, please contact us through our Contact page with your order number and reason for return. Our team will guide you through the process promptly.
How long do I have to return an order?
You have 30 days from the date of delivery to request a return or exchange. Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.
Please note that return shipping costs may apply depending on the reason for the return. Contact our support team for full return policy details.
Payment Information
How is the recipient reimbursed?
Once your return is approved, refunds are processed within 5–7 business days. The amount will be credited back to your original payment method — credit card, debit card, or digital wallet.
You will receive an email confirmation once the refund has been initiated. If you do not see the funds after 7 business days, please contact our support team.
Can I be reimbursed through the original payment method?
Yes. All refunds are issued to the original payment method used at checkout. We do not offer cash refunds or alternative payment transfers.
If your card has expired or your account has changed, please contact us before initiating a return so we can arrange an appropriate solution.
Can the country receiving the shipment be different than the country of purchase?
Can I ship to a different country than where I purchased?
Yes. Your billing address and shipping destination do not need to match. You can place an order from any country and ship to a different location worldwide.
Please note that the customer is responsible for any customs duties or import taxes that may apply in the destination country.
How can I return an item?
To initiate a return, please contact us through our Contact page within 30 days of receiving your order. Include your order number and a brief description of the reason for the return.
Our support team will respond within 1–2 business days with return instructions. Items must be unused and in original condition to qualify.
Will I receive the same product that I see in the picture?
Yes. We work directly with verified suppliers to ensure product accuracy. The item you receive will match the photos and specifications listed on the product page.
If you receive an item that differs significantly from the listing, please contact us immediately — we will resolve the issue at no additional cost to you.
Will you restock items indicated as “out of stock?”
We regularly update our catalog based on supplier availability. If a product is marked as out of stock, it may be restocked depending on demand and supplier capacity.
To be notified when a specific item becomes available again, you can use the "Notify Me" option on the product page or contact us directly.
Orders and Returns
Delivery charges for orders from the Online Shop?
Standard shipping is completely free on all orders, with an estimated delivery time of 12–24 business days worldwide. No minimum order value is required to qualify for free shipping.
If you need your order sooner, Express Shipping is available at checkout for an additional fee, with delivery in 3–9 business days.
How long will delivery take?
Delivery times depend on your chosen shipping method. Standard Free Shipping takes 12–24 business days. Express Shipping delivers in 3–9 business days.
Please allow 1–3 business days for order processing before shipment. Once your order ships, you will receive a tracking number via email so you can monitor your delivery in real time.
What exactly happens after ordering?
After placing your order, you will receive an automated confirmation email with your order details. Our team will process and prepare your shipment within 1–3 business days.
Once dispatched, a second email with your tracking information will be sent. You can track your package at any time using the link provided.
How long does the delivery take and how much does it cost?
We offer two shipping options: Free Standard Shipping (12–24 business days) and Express Shipping (3–9 business days) for an additional fee. Both options are available at checkout.
All orders are shipped internationally. Delivery costs, if applicable, are calculated automatically based on your selected method and location.
Which browser is best to use the site?
Nilosi.com is fully optimized for all modern browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best shopping experience, we recommend keeping your browser updated to the latest version.
If you experience any display or checkout issues, please try clearing your cache or switching browsers, and contact us if the problem persists.
How do I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box found in the footer of our website. Subscribers receive early access to new arrivals, exclusive deals, and seasonal promotions.
You may unsubscribe at any time by clicking the unsubscribe link included in every email. We respect your privacy and will never share your information with third parties.
